Support

Lumen support

We reply within two business days. Write from the address you want us to use.

Before you write, these are the situations we hear about most.

Are notes uploaded?

No. Rolls, exposures, and notes stay on your device. Before you delete the app, make sure you no longer need that local content.

Can I leave Location off?

Yes. If you decline location permission, you can still type a place name.

I moved to a new iPhone

Lumen has no account sync. Use the system’s device transfer, or your own backup, to move local data. We cannot recover notes that were never backed up, because they are not on a server.

How to report a problem

Include the system version, the device, and what you did just before it happened. If a screenshot contains a private note, cover that text first.