PuffSum support

A few common questions, before you write.

Are my records uploaded?

Calculations, sheets, and projects are stored on the device first. There is no app account. iCloud backup is off by default. After you turn it on in Settings, the backup is kept in your own iCloud account for backup and restore. It does not live-sync to your other devices.

I changed phones

There is no app account, so we cannot restore something that was never backed up. If the old device had iCloud backup on, and the new device uses the same Apple Account, you can restore from your own iCloud.

Does the currency convert money?

No. A currency sets the amount label and how many decimal places to show. It is not a live exchange rate. Fees, tax rates, and exchange rates inside a project are not fetched either. You enter them.

Is a loan figure a bank quote?

No. A monthly plan, including a loan, is a fixed-rate estimate from the rate and term you enter. It lets you look through the payments. It is not a quote from a bank or a lender.

How do I manage Plus?

The base app includes six classic styles and up to two saved workspace projects. Other keyboard styles and more saved projects are PuffSum Plus. Monthly and annual plans are auto-renewable subscriptions. Lifetime is a one-time purchase. Price and included features are whatever the purchase screen in the app shows.

Manage or cancel a subscription in your Apple Account subscription settings. Deleting the app does not cancel it. A lifetime purchase does not renew on a schedule.

How to report a problem

Tell us the system version, the device, and what you did just before it happened. If a screenshot includes amounts or project details, cover anything you do not want us to see. Support email: jerry2100003@gmail.com.